PROFESSIONAL SKILLS

TECHNICAL SKILLS

EDUCATION

Bachelor of Science in Technology
Bowling Green State University, Bowling Green, OH
Major: Visual Communication Technology

PROFESSIONAL EXPERIENCE

Bank of America, Boston, MA (April 2019 – present )
VP, Sr. Design Program Manager at Bank of America

Focus on effective delivery of operational discipline (workflow management, resource allocation, process improvement), and associate development
Prioritized projects and managed resource assignments across multiple projects.
Steered efforts in determining growth challenges and opportunities. For example, implementation of JIRA and Agile workflow within the XD department.
Held accountability in ensuring team members effectively handled all phases of projects with keen attention to risk management and quality control
Established positive partnerships with LOB & Delivery partners to align on imperatives and critical success factors
Communicated workflow across programs to ensure delivery of measurable solutions
Updated internal stakeholders on project status and coordinated deliverable reviews
Functioned as mentor, coach, and knowledge source while offering management support and supervision

Hill Holiday, Boston, MA (July 2018 – April 2019)
Associate Director, Program Management & Digital Production

Partnered with designers, art directors, developers, and clients to deliver ambitious, innovative solutions across the Enterprise, Consumer and Loans lines of business for the Bank of America client.
Managed every aspect of the project life-cycle, from diagnosing client needs to leveraging team creativity in order to pinpoint a purposeful solution.
Managed projects efficiently and effectively so they are completed on time, on budget and inline with client expectations.
Handled all the scheduling across print, broadcast, and digital
Worked closely with the creative team for resourcing, file delivery, etc.
Defined and prioritize resource requirements and manage resource assignments across multiple projects.
Supported the department director in development of training, mentoring, and execution of department goals including process improvement.
Encouraged and supported team members.
Managed change and conflict by offering guidance and support.

Rightpoint, Boston, MA (January 2018 – July 2018)
Senior Project Manager

Drove the execution of large digital projects and manage all project related requests with the client.
Managed and delivered quality projects on budget, on time, and on schedule.
Oversaw project scope, risks, schedule, budget, quality, and communication.
Created and managed project plans, status reports, risk assessment plans, change orders, resource needs etc.
Lead multi-disciplinary project teams through all phases of the project life-cycle providing coaching, motivation and inspiration.
Accurately forecasted revenue, profitability, margins, bill rates and utilization.
Effectively interacted with all levels of client management.
Facilitated communication between clients, 3rd party vendors and internal staff.
Participated in internal PMO programs including project retrospectives and internal process initiatives and ongoing improvement practices.

PJA Advertising + Marketing, Cambridge, MA (January 2016 – January 2018)
Senior Digital Producer

Managed internal teams, and project deliverables, budgets, schedules and reporting.
Worked closely with account/marketing partners to plan for upcoming projects.
Proactively identified and developed solutions for account specific process issues.
Coordinated all activities of the project team and ensure that project tasks are completed.
Managed vendor selection process as needed for project engagements from gathering bids, to working with operations and finance team to finalize contracts.
Assisted in the training and advocating of process to the agency.

Mullen, Boston, MA (January 2013 – January 2016)
#2- Ad Age’s Agency’s A-List in 2014, #8 in 2013
Senior Digital Producer

Worked across multiple interactive projects - assuring the quality of the product, keeping the project on time, on budget, and on strategy - from concepting, building to delivery.
Managed projects from inception to completion, scheduling the project team, assigning tasks, and adhering to budget and timelines.
Managed the development and production of interactive marketing and website projects via accurate project planning, change tracking, budget tracking, and regular production status reporting.
Acted as liaison between creative, technical, account, and other internal groups.

Resource, Columbus, Ohio (October 2009 – January 2013)
#4- Ad Age’s Agency’s A-List in 2011
Project/Client Manager

Drove the execution of interactive and social media projects across Account Strategy, Creative, and Technology teams.
Served as the primary day to day contact for my clients.
Facilitated and created project plans with clearly defined milestones, deliverables and tasks.
Collaborated with subject matter experts to determine deliverables and tasks.
Ensured resources were assigned and allocated appropriately to my projects.
Facilitated internal and client facing project status & deliverable meetings.
Accountable for tracking and reporting of budgets from $90k – $5mil.
Partnered with Account Strategists in the creation of project statement of work, ensuring scope is clearly defined and costs match what was outlined in the project plan.

Mills James Productions, Columbus, Ohio (February 2006 – October 2009)
Project Manager

Responsible for partnering with Account, Creative, and Technical teams to deliver projects ranging from web site development to online training, on time and within budget with an eye toward exceeding client expectations.
Proactively managed projects and responsible for overall project budget management from estimation to post-project review.
Worked with the client and account management to drive program design and execution.
Provided SEO reporting to various clients.

Interactive Producer

Maintained direct, hands-on responsibility for the execution of day-to-day activities on department engagements.
Assisted the development of project scope and definition materials, including statements of work, functional specifications, wire-frames, timelines, and estimates.
Responsible for planning and delivering projects on time, within budget.
Participated in creative and strategic concept meetings to provide expertise as it relates to interactive solutions.
Managed e-marketing initiatives for Fortune 500 companies.
Produced local, national and non-profit websites.

COMMUNITY SERVICE/PHILANTHROPY
Flying Horse Farms

Volunteered as Camp Councilor during Family Camp where I provided families of children with serious illness the opportunity to experience, firsthand, what camp can do for their child.

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